Privacy Policy

1. Introduction

At carrierservicecenters.com ("we", "our", or "us"), we value and respect your personal privacy. This Privacy Policy outlines what information is collected when you browse our website or submit an appliance service enquiry, and how that information is handled in accordance with the Information Technology Act, 2000 and applicable Indian data protection principles.

2. Information We Collect

When you contact us by telephone or WhatsApp, we collect only the minimal details necessary to coordinate technician visits:

• Your telephone or mobile contact number.
• Your general service locality, residential area, or landmark in your city.
• Your air conditioner type, capacity, and the reported malfunction.
• Preferred date and time slot for physical inspection.

We do not collect sensitive personal financial data such as credit card numbers or banking passwords on this website.

3. How We Use Your Information

Your enquiry information is utilized solely for:

• Dispatching an experienced HVAC technician to inspect your appliance.
• Providing pre-inspection price estimates and technician arrival updates.
• Post-service feedback and invoicing assistance.

4. Sharing of Information

We do not sell, rent, or trade your contact information to external marketing agencies or unsolicited telemarketers. Information is shared strictly with the assigned technician or local service provider attending to your request.

5. Cookies and Web Analytics

Our static website may use minimal technical cookies or standard web server logging (such as browser type, IP address, and visit timestamp) to analyze server performance and optimize mobile page load speeds. You can configure your browser to block cookies without affecting basic website access.

6. Data Retention and Security

Customer enquiry records are maintained only for the duration required to complete the requested service, honor workmanship guarantee periods, and meet standard bookkeeping requirements.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in regulatory standards or service procedures. Any updates will be published immediately on this page.

8. Contacting Us

If you have any questions or requests regarding your personal data, you may reach our privacy team via email at support@carrierservicecenters.com.